Trustwave Secure E-Mail Digital ID Support

Installing a Trustwave Secure E-Mail Digital ID (S/MIME SSL Certificate) in The Bat

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Retrieving the PFX file from the Trustwave Control Center Retrieving the PFX file from the Trustwave Control Center
To begin the installation, download the PFX file from the Trustwave Control Center that corresponds to the e-mail address you would like to secure. Download the file to the computer on which you would like to install your Secure E-Mail Digtal ID. We recommend saving it on the desktop for easy access.

Once you have downloaded your PFX, make a note of your PFX code that appears in the Trustwave Control Center. This code is necessary to install your Digital ID on your computer.

Importing your new certificate Importing your new certificate
Open The Bat and choose Properties from the Account menu. Click the Edit Personal Certificates button and then click the Certificates tab. Click the Import button and then locate the PFX which you downloaded from the Trustwave Control Center.

The Bat will now ask for your password to decrypt the PFX. Use the decryption code from the Trustwave Control Center to complete this window. Then press OK. If it asks to keep the private key on a token, click Yes. Click OK on the Account Properties window and your certificate is fully installed.

» Learn how to use your Digital ID in The Bat!

Trustwave Technical Support Options
Toll-Free: 866-775-2378
Direct: +1-608-294-6940
E-Mail: sslsupport@trustwave.com
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If you are contacting us about your Secure E-Mail Digital ID via e-mail, please provide us with your website's address and a detailed description of the issue. Screenshots may also help us resolve your problem quickly, so you are welcome to include those as well.
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