Trustwave E-Mail Digital ID Support

Issuing a Trustwave E-Mail Digital ID (S/MIME SSL Certificate)

Issuing a Trustwave Secure E-Mail Digital ID Issuing a Trustwave Secure E-Mail Digital ID

After purchasing your Digital ID, you will need to use the Trustwave Control Center to issue and manage your certificates.
Follow the instructions below for issuing your Digital ID after logging into your account.

  1. Login to your account at the Trustwave Control Center
  2. In your account screen, click "Secure E-Mail Digital ID's" in the left-hand side bar.
  3. Choose a Secure E-Mail Digital ID Pack from the list.
  4. You will now be prompted to create a Digital ID. Enter the e-mail address of the person you wish to issue an e-mail id.
  5. The person's email address will now be sent a confirmation e-mail. Within this e-mail message is a link and a validation code. Click on the link and enter the supplied Validation Code on the page you were directed to by the link.
  6. Once the code has been entered, you will be instructed to fill in additional information to issue the ID.
  7. Afterwards, you will be given a link to download the Digital ID and a password used to activate the Digital ID on your machine. Click on the "Download Your Digital ID" button to download your Digital ID and write down the password for the Digital ID.
  8. Congratulations, you have successfully issued your Digital ID. Please continue to Installing your Digital ID section.
Trustwave Technical Support Options
Toll-Free: 866-775-2378
Direct: +1-608-294-6940
E-Mail: sslsupport@trustwave.com
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Trustwave Support Tips:
If you are contacting us about your Secure E-Mail Digital ID via e-mail, please provide us with your website's address and a detailed description of the issue. Screenshots may also help us resolve your problem quickly, so you are welcome to include those as well.
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