SSL Certificate Support: Creating a Certificate Signing Request (CSR)

Creating a CSR for F5 FirePass SSL VPN Appliance

» Go back and choose a different server

» What to do after you submit your CSR to Trustwave

» SSL Certificate Purchasing Information for F5 FirePass SSL VPN Appliance

» SSL Certificate installation instructions for F5 FirePass SSL VPN Appliance

Entering the CSR data Entering the CSR data
To begin creating the CSR, log onto the FirePass web administration interface. Click "Server" from the Administration Console, then "Security", then "Certificates". Now, click "Generate A New Certificate Request".

While you enter your company's information, please keep a few things in mind:

Country/State/City - Enter the locality information based on where your business operates, not where your server is located. Spell out all state and city information. For example, if your business operates in Texas, use "Texas" for the state, rather than "TX". If you are an international customer in a country without states or provinces, please use your country name in the state field.

Organization - Please use your full, unabbreviated legal business name including any applicable suffix, such as "Inc" or "LLC". If your company name is registered in an abbreviated form, then you may use abbreviations if you would like to do so.

Common Name - This is where you type the web address of your site. For example, www.securetrust.com and xramp.com are both acceptable. Please do not include http:// or https://.

Generating the CSR Generating the CSR
Once you've entered all of your company information into the CSR generation area, click "Generate Request". When you download the CSR from the FirePass, it will actually be a ZIP file containing both the private key and CSR. Please do not send the private key to us - save it in a secure location. You will need the key and the password for the key (if you created a password when generating the CSR previously) during the certificate installation.
Submit the CSR to Trustwave Submit the CSR to Trustwave
Open the .csr file that is inside the ZIP file in a suitable text editor, like notepad. Copy the entire CSR - including the top and bottom dashed lines - and paste the CSR in its entirety into the Trustwave Control Center.

» After you submit your CSR, check your validation status

Trustwave Technical Support Options
Toll-Free: 866-775-2378
Direct: +1-608-294-6940
E-Mail: sslsupport@trustwave.com
SSL Certificate Customers - Instant Support!
We invite our SSL Certificate Customers to use our new online troubleshooter, HelpNow, to diagnose SSL certificate issues instantly. Get HelpNow! »
Trustwave Support Tips:
If you are contacting us about your SSL certificate via e-mail, please provide us with your website's address and a detailed description of the issue. Screenshots may also help us resolve your problem quickly, so you are welcome to include those as well.
Trusted by Internet Explorer, Firefox, Netscape, Opera, AOL, Safari, Mozilla
Home Legal Information Privacy Policy Contact Us International
© Trustwave
Ph: 888-878-7817 (312-873-7500 outside U.S. or Canada) Fax: 312-443-8028 info@trustwave.com